According to the 2025 Residential California Climate Credit Schedules for Electric and Natural Gas on the California Public Utilities Commission’s website, residential PG&E customers received a $58.23 credit on their bill in April and can expect the same credit on their October bill. Image courtesy of PG&E

WEST SACRAMENTO, CA (MPG) - To help customers one-on-one, answering questions about energy bills, discounts and other programs at the West Sacramento Community Center, Pacific Gas and Electric’s (PG&E) will hold a Customer Assistance Day from 3 to 7 p.m. Sept. 29, located in the Community Room. 

According to a PG&E press release, customers are encouraged to bring their bill statements, photo identification and proof of income. Residential and small-to-medium business customers can attend. Veterans will also have the opportunity to discuss different benefits. The West Sacramento Community Center is at 1075 West Capitol Ave. 

“The assistance day is designed to help customers with really any questions they may have about their PG&E accounts, help enroll them in any discount programs or different rate options to save them money, and provide some analysis of their usage that may identify vampire appliances or other activities that are costing them more,” said PG&E’s spokesperson Paul Moreno said. “For example, some people use portable electric heaters or may have aging appliances that are drawing more energy.  There are also programs to help income-qualified customers with energy efficiency upgrades.”

Customers can inquire about income-eligible assistance programs, Moreno said, offering programs to help low-to-moderate-income customers pay past due bills, preventing service disruptions. The PG&E Match My Payment program matches “dollar-for-dollar” qualifying customers who pay at least $50 toward their outstanding bill.

Moreno said other programs include energy assistance, debt management plans and rate assistance. Customers depending on power for medical needs can inquire about the Medical Baseline program, offering energy reduction on energy bills for those customers. 

According to the 2025 Residential California Climate Credit Schedules for Electric and Natural Gas on the California Public Utilities Commission’s website, residential PG&E customers received a $58.23 credit on their bill in April and can expect the same credit on their October bill.

“Every spring and fall, millions of California residents receive the California Climate Credit on their electric and natural gas bills. The California Climate Credit is part of California’s efforts to fight climate change,” the utilities commission’s website said.

To learn about PG&E’s financial assistance programs, visit www.pge.com/en/account/billing-and-assistance/financial-assistance.html. 

To learn more about the California Climate Credit, visit www.cpuc.ca.gov/industries-and-topics/natural-gas/greenhouse-gas-cap-and-trade-program/california-cl....